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Privacy Notice
Last Updated: July 12, 2025
At Accomplished, we understand the importance of protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact information (name, email address, phone number, home address) - phone numbers may be used for service communications and, with your consent, marketing communications via SMS
- Account preferences and service customization details
- Home access information and security preferences
- Payment information
- Communication preferences
- Service history and task requests
At Accomplished, we understand the importance of protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact information (name, email address, phone number, home address) - phone numbers may be used for service communications and, with your consent, marketing communications via SMS
- Account preferences and service customization details
- Home access information and security preferences
- Payment information
- Communication preferences
- Service history and task requests
How We Use Your Information
We use your information solely for:
- Providing and improving our in-home and virtual assistance services
- Communicating with you about your service schedule and updates
- Sending SMS communications including service reminders and marketing messages (with your separate consent)
- Processing your payments
- Matching you with appropriate service providers
- Coordinating vendor services at your request
- Maintaining records of your preferences and service history
- Suggesting similar services that might fit your needs
- Aggregating and analyzing all of the services we provide
- Ensuring the security and quality of our services
Information Sharing and Disclosure
Your privacy is paramount to us. We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share your information in the following limited circumstances:
- With service providers and vendors you specifically request or approve
- With our employees and contractors (Accomplishers) who need access to provide services, and with third-party service providers (such as SMS communication platforms) who assist in delivering our services
- When required by law or to protect our legal rights
- In the event of a business transfer or acquisition (with notice to you)
Your privacy is paramount to us. We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share your information in the following limited circumstances:
- With service providers and vendors you specifically request or approve
- With our employees and contractors (Accomplishers) who need access to provide services, and with third-party service providers (such as SMS communication platforms) who assist in delivering our services
- When required by law or to protect our legal rights
- In the event of a business transfer or acquisition (with notice to you)
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure data storage and encryption
- Regular security assessments
- Employee training on privacy and security practices
- Strict access controls and authentication procedures
Your Rights and Choices
You have the right to:
- Access your personal information
- Update or correct your information
- Request deletion of your information
- Opt-out of marketing communications, including SMS marketing messages by replying STOP to any text message or contacting us directly
- Set preferences for communications and service updates
- Continue receiving service-related SMS communications while opting out of marketing messages
Need to exercise your privacy rights?
You have the right to:
- Access your personal information
- Update or correct your information
- Request deletion of your information
- Opt-out of marketing communications, including SMS marketing messages by replying STOP to any text message or contacting us directly
- Set preferences for communications and service updates
- Continue receiving service-related SMS communications while opting out of marketing messages
Need to exercise your privacy rights?
Email us at privacy@accomplishedapp.com.
SMS Communications
If you provide your phone number and consent to receive SMS communications:
- You may receive service reminders and marketing messages from Accomplished
- Marketing consent is not required for purchase of our services
- Message and data rates may apply
- Message frequency varies based on your service needs and preferences
- You can opt out of marketing messages at any time by replying STOP or contacting us
- You will continue to receive service-related communications unless you request complete SMS opt-out
- We use Twilio as our SMS service provider to deliver these communications
If you provide your phone number and consent to receive SMS communications:
- You may receive service reminders and marketing messages from Accomplished
- Marketing consent is not required for purchase of our services
- Message and data rates may apply
- Message frequency varies based on your service needs and preferences
- You can opt out of marketing messages at any time by replying STOP or contacting us
- You will continue to receive service-related communications unless you request complete SMS opt-out
- We use Twilio as our SMS service provider to deliver these communications
Changes to Your Information
You can update your personal information at any time by:
- Contacting your dedicated Accomplisher
- Emailing us at privacy@accomplishedapp.com
Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting the new Privacy Policy on our website
- Sending you an email notification
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@accomplishedapp.com
Phone: (404) 482-2388
For SMS-related inquiries or to opt out of text messages, reply STOP to any text message or contact us using the information above.
Additional Information
Cookies and Tracking Technologies
We use cookies and similar technologies on our website to improve your experience and analyze site usage. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
California Privacy Rights
California residents may have additional rights regarding their personal information. Please contact us for more information about your California privacy rights.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we securely dispose of it.
International Data Transfers
We process and store information in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States.
Accomplished does not discriminate against you for exercising your privacy rights. We remind you that you have a right to lodge a complaint with a supervisory authority should you feel unsatisfied with our treatment of your Personal Information.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website to improve your experience and analyze site usage. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
California Privacy Rights
California residents may have additional rights regarding their personal information. Please contact us for more information about your California privacy rights.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we securely dispose of it.
International Data Transfers
We process and store information in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States.
Accomplished does not discriminate against you for exercising your privacy rights. We remind you that you have a right to lodge a complaint with a supervisory authority should you feel unsatisfied with our treatment of your Personal Information.
This Privacy Policy demonstrates our commitment to protecting your privacy while providing exceptional home assistance services. We strive to maintain your trust through transparency and responsible data management practices.